Author: Sue Shellenbarger
Some workers can't deal with redesigned systems - but there are ways to reach the resistors and keep an operation humming.
Every office has one—the holdout who sighs, “I’m just not good with technology,” then avoids learning to use the latest office tools.
Technological change in the workplace sparks tension between resistors who grumble and drag their feet and co-workers who rush to embrace new tools. One Luddite can hobble the work of an entire team. But bringing laggards into the fold requires understanding the psychological obstacles they face, helping them see the benefits of new technology and giving them enough time to learn it.
Attorney Paul Cannon was surprised when some employees at his Houston law firm fought his decision to replace obsolete software they’d been using. Some resisted watching training videos. Others turned subversive, continuing to store files on their computers instead of the cloud.
A few obstructionists blamed the new system for the tiniest of errors and insisted on dumping it. Others tried to use it the same way as the old one, only to find that importing an old address list into the new system generated so many errors that Mr. Cannon had to hire two helpers to clean it up.
“One thing I learned from all this is that a lot of people are afraid of change, because they’re afraid of making a mistake,” Mr. Cannon says. “They know how to do their jobs under the old system. Even if it’s cumbersome and inefficient, it’s comfortable. And comfort equals security.”
Read More: Here