Author: Sharon Terlep
Technology lets companies see how badly they can treat consumers, right up until the moment they bolt.
In corporate parlance, it’s called the “breakpoint.” It’s how far customers can be pushed before their heads explode.
From long waits at the airport to rude store clerks to ineffective helplines, shoddy customer service is a universal frustration. Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. Many are walking right up to that line.
Author: Nick Schager
The new documentary ‘One Child Nation’ examines China’s draconian, decades-long one-child policy, which resulted in countless abductions, forced abortions, and child deaths.
One Child Nation is a stark reminder that America isn’t the only country where a woman’s right to control her body has been under siege. Winner of the Grand Jury Prize at this year’s Sundance Film Festival, and premiering in select theaters on August 9 courtesy of Amazon, directors Nanfu Wang and Jialing Zhang’s heartrending documentary examines their native China’s one-child policy, which functioned as a systematic attack on its female population—and which resulted in collateral damage on an international scale.
Author: Shoshana Berger and BJ Miller
Berger is the co-author with BJ Miller of A Beginner's Guide to the End: Practical Advice for Living Life and Facing Death. She is the editorial director of the global design firm IDEO and formerly the cofounder and editor-in-chief of ReadyMade magazine. She has written for The New York Times, Wired, Popular Science, SPIN, and Marie Claire.
Miller, MD, is an assistant clinical professor of medicine at the University of California, San Francisco where he practices and teaches palliative medicine.
Ruth Byock, 81, was driving to her daughter Molly’s house for Thanksgiving dinner when she had a heart attack and died. Struggling to imagine a world without their mother, Molly and her brother Ira went to clear out her condo in Leisure World, the retirement community in Laguna Woods, CA that Ruth had called home for 12 years. (She had renamed the place “Wrinkle Village”).
Author: Williamson M. Evers
A new model curriculum for ‘ethnic studies’ is a handbook for classroom propagandizing.
California’s Education Department has issued an “Ethnic Studies Model Curriculum” and is soliciting public comments on it until Aug. 15. The legislatively mandated guide is a resource for teachers who want to instruct their students in the field of “ethnic studies,” and was written by an advisory board of teachers, academics and bureaucrats. It’s as bad as you imagine.
Author: Christian Britschgi
Image Source: The Reason/YouTube
Denver NIMBYs are using historic preservation laws to stop a restaurant owner from selling his diner to a developer so he can retire.
Tom Messina owns a restaurant. Or at least he thought he did.
For the past 20 years, Messina has operated Tom's Diner on Colfax Avenue in downtown Denver, Colorado. Running the popular 24-hour restaurant—located just a few blocks from the Colorado state capital—is demanding work that Messina is looking to move on from as he nears retirement age.
Authors: Nahal Toosi and Eliana Johnson
Kiron Skinner, the director of the Policy Planning Staff, was told on Thursday that she was being dismissed.
A senior adviser to Secretary of State Mike Pompeo was fired this week over what officials described as her “abusive” management style, including making homophobic remarks and accusing people of having affairs, according to two people.
Author: Shivali Best
The bar, called 5cc Harrild & Sons, has enlisted the help of an artificial intelligence system to help the bartenders.
Author: Rob Copeland
Search giant’s culture wars flame anew; a senior executive contacts law enforcement over leaks.
MOUNTAIN VIEW, Calif.—Kevin Cernekee was still a “Noogler”—Google’s term for a new employee—when his conservative take on political and social issues raised hackles within the search giant.
After several posts on the company’s freewheeling internal message boards in early 2015 rankled some colleagues, he was given an official warning from human resources about conduct deemed disrespectful and insubordinate. Around that time, a senior manager wrote on the boards that he added Mr. Cernekee to a “written blacklist” of employees he wouldn’t work with.
Mr. Cernekee, 41 years old, spent much of the next three years battling Google over his perceived violations, and pressing his contention that right-leaning employees were being treated unfairly, according to interviews, documents and copies of posts on Google’s internal message boards. In one example from 2017 that he reported to human resources, a manager publicly asked on a board about employees holding views like Mr. Cernekee's: “Can’t we just fire the poisonous assholes already?”
Author: Harry Pettit
SIX iPhone security flaws have been found by Google researchers – and Apple still hasn't fixed one of them.
The holes in Apple's iOS software allow a hacker to take control of your phone by simply sending you a bugged message.
The find flies in the face of recent suggestions by Apple that it's the company to turn to if you care about privacy and security.
Author: Paul Vigna
Facebook's plan to release its own currency, called Libra, has sparked a range of concerns among lawmakers.
WSJ’s Paul Vigna explains.
Photo: Andrew Harrer/Bloomberg News
Lawmakers were up in arms this month about whether Libra, Facebook Inc.’s proposed new cryptocurrency, would be a haven for money launderers and other criminal activities.
Facebook, though, says Libra could be a valuable tool for law enforcement, partly because of the vast amounts of information that will be generated about its users. That was the message Facebook executive David Marcus took to Congress during hearings this month.
The conversation represents how some portions of the crypto world are trying to move beyond the industry’s Wild West heyday and become a viable payments option.